Send us a message on instagram or email to flagship@foundstore.co.nz with your sizing queries and we'll get back to you asap! Alternatively - give us a call in store, we'd love to hear from you +64273136863
We offer free express shipping within New Zealand on all standard orders over $100.
For orders under $100, a flat rate of $10 applies.
Please note: Fragile and oversized items may incur additional shipping fees based on your delivery address. These will be quoted at checkout.
Shipping to Australia is available at a flat rate of $25.
Once your payment has been processed and no further checks are needed, your order will be packed and dispatched within 1 business day. You’ll receive tracking details as soon as it’s on the way.
During busier periods, dispatch times may take a little longer. If we’re unable to deliver to your address for any reason outside our control, we’ll let you know as soon as possible.
It's important to us that your order is just right! Please get in touch with for any queries about sizing, fabric and styling you may have before ordering - we'd love to help!
Online purchases:
We are happy to exchange, credit or refund full priced items purchased online within 7 days. Read our return policy for terms and conditions here
In-store purchases:
In store purchases at full price returned for change of mind within 7 days are eligible for an exchange or credit note - We do not offer refund for change of mind.
Let us know in the notes of your order if you would like to include a special note - we'll even gift wrap it for you for that extra special surprise.
Future Thinking
Kowtow garments are made from 100% natural materials and designed to return to the earth. At the end of their life, they can be transformed into biochar - helping regenerate soil as part of Kowtow’s circular system.